Contact Us
Need help? Our support team can assist with questions, account-related issues, technical concerns or general feedback. Contact us via live chat, email or our local phone line and we’ll reply promptly. For account and payment queries, please have your account details ready so we can resolve requests quickly. We offer convenient communication channels to make support straightforward for Canadian players across provinces.
| Department | Contact |
|---|---|
| Customer support | [email protected] (email) and live chat for account-related and technical help; response times vary by channel |
| General enquiries | [email protected] (billing, promotions and general questions) - please include your account ID when available |
| Affiliate enquiries | [email protected] (partnerships, media and program details) - dedicated manager assigned on approval |
| Phone | +1 416 582 3749 (local line for Canada, Mon-Fri, 09:00-18:00 ET) |
| Working hours | Mon-Sun, 08:00-00:00 ET (chat and email monitored daily; phone availability may vary) |
Email Support
Email is the preferred way to contact us for detailed requests, account issues, or when you need to send documents. Please use [email protected] and include a clear subject line, your account ID, and up-to-date contact details to avoid delays. Attach any relevant files and we’ll respond with next steps as soon as possible.
Contact Form
Name Email Message Send messageResponse Time
If you need help, our support team aims to respond promptly - most inquiries are answered within one business day. More complex account, verification or payment issues may take longer depending on their nature, as they can require extra checks and coordination. We appreciate your patience and will keep you updated while we resolve your request.
Feedback
We welcome your feedback. Share suggestions or ideas to improve the website and help shape features, promotions, and the overall user experience. Every message is reviewed carefully by our team and used to prioritize fixes and enhancements. Your input helps us make the site clearer, faster, and fairer for all players.