User Privacy Policy
This Privacy Policy explains how we collect, use, store, and protect personal information when you use SlotsWin. We take your privacy seriously and aim to be clear about the types of information we gather, why we process it, and the choices available to you. This page applies to users in Canada and describes how we handle account, transactional, technical, and activity data across our website and services.
Types of Data We Collect
Personal Data
When you register or verify an account we collect personal details such as your name, date of birth, email address, phone number, and mailing address. We may also request government ID, proof of address, and payment-method ownership for identity verification and withdrawal processing. We only collect what is necessary for account management, security, and regulatory compliance.
Technical Data
We collect technical information about your device and connection. This includes IP address, browser type, operating system, device identifiers, screen resolution, and location data derived from your IP. Technical data helps us maintain site performance, detect fraud, and provide a secure service.
Transactional and Activity Data
Transactional data covers deposits, withdrawals, payment method details, and play history. Activity data includes games played, bets placed, session duration, interactions with promotions, and support communications. We retain transactional records for operational, security, and compliance purposes.
How We Use Information
We use collected data to open and manage accounts, process payments, verify identity, respond to support requests, and investigate suspicious activity. Data also helps us administer responsible-gambling tools, fulfil legal obligations, prepare mandatory reports, and improve site stability and security. We do not use personal information for purposes beyond those communicated to you without consent.
Data Protection Practices
We protect information using industry-standard technical and organisational measures, including encryption in transit, access controls, and secure storage. Access to personal data is limited to authorised staff and vetted service providers on a need-to-know basis. We regularly review security practices and update controls as required.
Cookies and Tracking Technologies
We use cookies and similar technologies to remember preferences, maintain sessions, and measure site performance. Third-party analytics and advertising partners may place cookies as well. You can manage cookie settings through your browser, but restricting cookies may affect functionality such as login and payment flows.
User Rights
Canadian users have rights to access, correct, or request deletion of personal information where permitted by law. You may also object to certain processing or request portability of data. To exercise your rights contact our support team and provide sufficient details to verify your identity before we act on a request.
Access, Correction and Deletion
To update or remove your information log into your account or contact us for assistance. We will respond to verifiable requests and may retain limited information where required for legal, tax, or anti-fraud obligations. Account closure does not automatically erase records that must be retained by law.
Information Sharing and Third Parties
We share information with payment processors, identity-verification vendors, fraud prevention services, and other trusted partners who perform services on our behalf. We may also disclose data to comply with legal requests or to protect the safety and rights of users. We require third parties to maintain reasonable privacy and security safeguards.
Privacy Policy Updates
We may update this policy from time to time. Material changes will be posted on the site and, where appropriate, notified to active account holders. If you have questions about Slots Win's privacy practices please contact our support team through your account dashboard.